These terms and conditions govern the Tampa Luxury Charters Day Charter Cancellation Policy (the “Day Charter Cancellation Policy”) available to Charterers and Owners through the Services offered by Tampa Luxury Charters. Tampa Luxury Charters enforces a standardized day charter cancellation policy for all boats on the platform offering day charters (12-hour duration or less) to protect both Renters (“Charterers” or “Guests”) and Boat Owners (“Owners”). Each party may cancel at any time. The applicable fee schedule depends on when the cancellation occurs relative to the reservation’s set sail, departure, or check-in date.
Please note that any weather-related cancellations (e.g., storms, thunderstorms, high winds) are at the sole discretion of the Captain or Owner. Weather conditions are assessed on the day of departure, not based on prior forecasts.
Cancellation Policy:
- The 10% booking fee is non-refundable immediately after payment, regardless of the departure date.
- Free cancellations are allowed until 30 days before the departure date; the 10% booking fee remains non-refundable.
- Cancellations made between 14 and 30 days before departure receive a 50% refund of booking charges; the 10% booking fee is non-refundable.
- Cancellations within 14 days of departure are non-refundable; the 10% booking fee is non-refundable.
All cancellations must be communicated in writing via email to Charters@TampaLuxuryCharters.com.
COVID-19 Policy:
As of May 31, 2022, COVID-19 related cancellations are no longer covered under this policy. Reservations made before that date with a positive PCR test within 5 days of departure may qualify for cancellation under limited conditions.
Provision Orders:
Tampa Luxury Charters offers provisioning services after reservation and account verification. Provision orders must be submitted at least 5 days (120 hours) prior to departure. Provision orders are non-refundable if the charter is canceled. Customers are responsible for picking up provisions from the vessel pickup location. Partial or full refunds may be possible only if provisions have not been ordered, prepared, or cooked.
Rescheduling Fees:
If a reschedule is requested, Tampa Luxury Charters charges a fee equal to the 10% booking fee. This fee may be waived if caused by mechanical failure, weather (determined by the Captain), Captain no-show, or lack of vessel access, subject to evaluation by Tampa Luxury Charters’ Customer Service.
Extenuating Circumstances:
Cancellations due to certain extenuating circumstances may receive vouchers or refunds; the Owner may forfeit payments. Acceptable reasons include:
- Proximity (within 100 miles) to a named or numbered storm 24 hours before departure.
- Safety-related weather cancellations by Licensed Captain or Owner within 1 hour of departure (lightning, thunderstorms, heavy rain or wind).
- Government-declared public health emergencies or epidemics (excluding endemic diseases or COVID-19).
- Mandatory government travel restrictions.
- Military actions, hostilities, terrorism, riots.
- Large-scale utility outages covering majority of a location.
- Natural disasters causing mandatory evacuations or severe disruption.
- Mechanical failures attributable to the Owner causing inoperability.
- Owner/ Captain cancellations or no-shows.
- Material inaccuracies in boat listing (size, features, location).
- Tampa Luxury Charters cancellations for fraud or safety.
Situations not covered will follow the Owner’s day charter cancellation policy. Examples of non-covered events include personal illness unrelated to public emergencies, legal obligations, non-mandatory travel advisories, and unrelated transport disruptions.
Owner Responsibilities and Penalties:
Owners must maintain minimum quality standards, provide accurate listing information, and be available to resolve issues within 24 hours after Renter check-in. Tampa Luxury Charters may penalize Owners for cancellations or repeated failures by:
- Blocking dates of canceled reservations.
- Charging fees equal to the Owner’s net rental income after multiple cancellations.
- Lowering listing search rankings.
- Posting reviews noting cancellations.
- Charging cleaning, refueling, cancellation, and booking fees as applicable.
General Provisions:
- This Day Charter Cancellation Policy is not insurance or an offer of insurance.
- Benefits are not assignable or transferable.
- Tampa Luxury Charters may modify or terminate this policy at any time without prior notice; notices of changes will be provided via the platform.
- This policy applies only to day charters of 12 hours or less; for longer or term charters, separate policies apply.
- The policy shall be governed by the laws of the State of Florida.
Limitation of Liability:
Tampa Luxury Charters’ liability related to this policy is limited to the boat fees collected from the Renter. Some jurisdictions may not permit certain liability limitations.
Contact:
For questions, contact Tampa Luxury Charters at Charters@TampaLuxuryCharters.com.